Emergency numbers to call anonymously--are
they really confidential?
During a local Manzanillo program that airs Monday through
Friday from 9 to 10 a.m. on
98.9 FM, callers-in discussed the issue of confidentiality of
emergency lines 089 and 066. Several listeners expressed their
distrust of them.
In response, the general coordinator of
Sistema Estatal de Seguridad
(social communication, quality, and security) of the state
system of Colima, Aldo Vázquez, stressed that the lines are
safe and the serving staff is fully trained to meet the
demands of the population.
Professionals such as psychologists, doctors and lawyers are
on the lines that serve 089 to respond to the complaint, and
there is no caller I.D., so they cannot see the phone number. The
operators are instructed to just ask for certain details to obtain as much
information as possible from the complainants.
attended meetings and visited schools to promote the anonymous
"help" lines. He
has also asked residents not to tie up the lines by false
calls or making jokes, stressing that "it is a service for
their welfare, and if a citizen were to need assistance, time
is of the essence. If the lines are tied up with false calls,
he will not be able to receive prompt service with the
acknowledged that Colima was once the state with the highest
number of jokes on the lines 089 and 066, but this has
gradually declined, and in turn, the help lines are being used
increasingly with legitimate complaints and problems.
ability to report crimes anonymously has led to many solid
arrests over the past 2 years. For those who don't speak
Spanish, there is always someone available who speaks English,
but remember to speak calmly and slowly and enunciate
carefully, so you can be understood. 066 and 089 are on the
backs of all police vehicles in Colima.